Data Processing and Licence Terms for Schools

Please read these terms and conditions carefully and confirm your agreement before accessing the Service as defined below.

1  Definitions

  1. 1.1  “Studybugs” (or “us” or “we”) refers to Studybugs Limited, a company incorporated in England with registration number 08352917.
  2. 1.2  “Customer” (or “you”) refers to the school that you represent, as specified in the Order Form.
  3. 1.3  “Agreement” means the agreement between the Customer and Studybugs comprising the Order Form and these terms.
  4. 1.4  “Order Form” means an online or written form or instruction (which may take the form of an email) detailing the version of the Service or any Add-On you wish to licence and the Fees, if any, that are due.
  5. 1.5  The “Service” is our core service for schools, which includes school access to the Studybugs website and provision of the Studybugs apps and website to parents and guardians of the children at your school, plus any Add-Ons you’ve selected in the Order Forms.
  6. 1.6  An “Add-On” is any additional service module we offer.
  7. 1.7  The “Fees” are the fees due from you to us, if any, according to our published pricing at the time the fees are due, unless specified otherwise in the respective Order Form, plus VAT and any other applicable taxes.
  8. 1.8  The “Term” is a period of twelve months from the date of this Agreement, unless specified otherwise in an Order Form, and subsequent such periods if this Agreement is renewed.
  9. 1.9  The “Add-On Term” is the licence term relating to an Add-On, as specified in the respective Order Form, and subsequent such periods if the Add-On is renewed.
  10. 1.10  The “Permitted Purpose” is monitoring and managing the attendance and health of pupils at your school and communicating with parents and staff.
  11. 1.11  The “Terms of Use” are our terms governing acceptable use of the Service by your staff and by individuals, as varied from time to time and published on our website.
  12. 1.12  Studybugs’s “Intellectual Property Rights” include all copyrights, patents, utility models, trademarks, service marks, registered designs, moral rights, design rights (whether registered or unregistered), technical information, know-how, database rights, semiconductor topography rights, business names and logos, computer data, generic rights, proprietary information rights and all other similar proprietary rights (and all applications and rights to apply for registration or protection of any of the foregoing) in relation to the Service as may exist anywhere in the world.
  13. 1.13  “Data Protection Legislation” means (i) the Data Protection Act (2018), the UK General Data Protection Regulation (UK GDPR), and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the UK GDPR or the Data Protection Act 2018.
  14. 1.14  “Personal Data” means any information that may identify an individual, as defined in the Data Protection Legislation.
  15. 1.15  The “Data Processing Schedule” is the attached schedule listing data processing details required for compliance with the UK GDPR (General Data Protection Regulations) and which forms part of this Agreement.

2  Licence

  1. 2.1  Subject to payment of the Fees, we grant to you and you accept a licence to use the Service for the duration of the Term, or, in respect of each Add-On, for the Add-On Term, for the Permitted Purpose.
  2. 2.2  

    You will not:

    1. 2.2.1  translate, adapt, vary, modify, disassemble, decompile or reverse engineer any part of the Service;
    2. 2.2.2  modify, sell or distribute any part of the Service;
    3. 2.2.3  rent, lease, share, sub-license, or transfer the Service.

3  Fees

  1. 3.1  We will invoice you for any Fees that are due at the start of the initial Term or Add-On Term and 30 days before the start of each subsequent Term or Add-On Term.
  2. 3.2  You will pay the Fees, if any are due, within 30 days of receipt of the invoice from Studybugs.

4  Term

  1. 4.1  This Agreement will automatically renew for another Term at the expiry of the previous Term.
  2. 4.2  Should you wish to end this Agreement, you may do so by giving us not less than 30 days’ written notice to expire at the end of the current Term.
  3. 4.3  Should we wish to alter the terms of this Agreement with effect from the start of the next Term or Add-On Term, including changing the Fees, we may do so but must give you at least 60 days’ notice prior to the end of the current Term or Add-On Term.

5  Upgrades and Downgrades

  1. 5.1  Should you wish to add an Add-On, a new Order Form will be completed and will become part of this Agreement, taking priority over previous Order Forms. Unless specified otherwise in the new Order Form, a new agreement Term will start on the day of the upgrade.
  2. 5.2  Add-Ons will automatically renew for another Add-On Term at the expiry of the previous Add-On Term unless you give us not less than 30 days’ written notice of your wish not to renew.

6  Acceptable Use

  1. 6.1  You will ensure that staff using Studybugs comply with our Terms of Use.

7  Data Processing and UK GDPR

  1. 7.1  We will process personal data which you provide us for the purpose of delivering the Service to you. The subject matter, duration and nature of the data processing we will carry out, the type of Personal Data and categories of data subject are detailed in the Data Processing Schedule.
  2. 7.2  We will act only on your written instructions (unless required by law to act without such instructions), as data processor, and you will remain the data controller in respect of all data we process for you.
  3. 7.3  

    We as data processor will:

    1. 7.3.1  ensure that all our staff with access to Personal Data are subject to a duty of confidence in respect of that data.
    2. 7.3.2  take appropriate and proportionate technical and organisational measures to ensure the security of our processing of Personal Data. Our security measures are published on our website and may be revised from time to time.
    3. 7.3.3  ensure our sub-processors are bound by the same data processing obligations to us as we are to you.
    4. 7.3.4  only engage a new sub-processor to process Personal Data with your prior consent and a written contract in place with that sub-processor. Should you not consent to us engaging a new sub-processor, we may disable the relevant parts of the Service to ensure that Personal Data is not processed by this sub-processor.
    5. 7.3.5  remain liable to you for our sub-processor's compliance with its data processing obligations.
    6. 7.3.6  not process information outside the UK or EEA without your explicit consent and appropriate safeguards in place.
    7. 7.3.7  provide reasonable and proportionate assistance to you in providing subject access and allowing data subjects to exercise their rights under the UK GDPR. If you require assistance beyond this, we may charge you a reasonable fee to cover our costs.
    8. 7.3.8  assist you in meeting your UK GDPR obligations in relation to the security of our processing of Personal Data, the notification of Personal Data breaches and data protection impact assessments.
    9. 7.3.9  delete or return all Personal Data to you on termination of this Agreement. Our process for deleting Personal Data is detailed in the Data Processing Schedule.
    10. 7.3.10  submit to audits and inspections and provide you with the information you need to ensure that you are meeting your data protection legal obligations. If you request more information or access than we deem is necessary to meet your obligations, then we may charge you a reasonable fee to cover our costs in relation to this.
    11. 7.3.11  notify you within 48 hours of any breaches we become aware of, from the point we become aware of them, relating to Personal Data.
  4. 7.4  

    You as data controller will:

    1. 7.4.1  consent to us engaging the sub-processors listed in the Data Processing Schedule to process Personal Data.
    2. 7.4.2  comply with the Data Protection Legislation, including ensuring that you have a legal basis for your processing and our sub-processing of the data that we process for you, and indemnify us against any liability arising from your failure to comply with such legislation.
  5. 7.5  We are not responsible for any loss resulting from deleting data due to it falling outside our retention period for that data.
  6. 7.6  Both parties acknowledge and accept that data protection legislation is evolving and as such agree to make necessary changes to this Agreement in line with changes in law or guidance from the Information Commissioner’s Office.
  7. 7.7  Nothing within this Agreement relieves us of our direct responsibilities and liabilities under the Data Protection Legislation.

8  Marketing

  1. 8.1  We may refer to you (the Customer) in our promotional materials.

9  Intellectual Property

  1. 9.1  The Intellectual Property Rights shall remain the property of Studybugs.
  2. 9.2  We warrant that we have the right to licence the Service to you in accordance with the provisions of this Agreement.
  3. 9.3  We warrant that the Service does not infringe the Intellectual Property Rights of any third party.

10  Assignment

  1. 10.1  We may assign in whole or in part the rights, licences, obligations and benefit of this Agreement to a third party in the case of a listing, sale of the business, merger or other corporate restructuring, provided that we notify you of our intention to do so prior to the assignment taking place.

11  Liability

  1. 11.1  To the maximum extent permitted by applicable law, Studybugs and its suppliers provide the Service as-is and with all faults, and hereby disclaim all warranties and conditions, either express, implied or statutory, including, but not limited to, any (if any) implied warranties or conditions of merchantability, of fitness for a particular purpose, of lack of viruses, of accuracy or completeness of responses, of results, and of lack of negligence or lack of workmanlike effort, all with regard to the Service, and the provision of or failure to provide support services. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT, WITH REGARD TO THE SERVICE. THE ENTIRE RISK AS TO THE QUALITY OF OR ARISING OUT OF USE OR PERFORMANCE OF THE SERVICE AND SUPPORT SERVICES, IF ANY, REMAINS WITH YOU.
  2. 11.2  To the maximum extent permitted by applicable law, in no event shall Studybugs or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits or confidential or other information, for business interruption, for personal injury, for loss of privacy, for failure to meet any duty including of good faith or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising out of or in any way related to the use of or inability to use the Service, the provision of or failure to provide support services, or otherwise under or in connection with any provision of Agreement, even in the event of the fault, tort (including negligence), strict liability, breach of contract or breach of warranty of Studybugs or any supplier, and even if Studybugs or any supplier has been advised of the possibility of such damages.
  3. 11.3  Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced above and all direct or general damages), the entire liability of Studybugs and any of its suppliers under any provision of this Agreement, including relating to any breaches of Data Protection Legislation, and your exclusive remedy for all of the foregoing shall be limited to the amount paid by you for the Service over the preceding year. The foregoing limitations, exclusions and disclaimers shall apply to the maximum extent permitted by applicable law, even if any remedy fails its essential purpose.

12  Interpretation and Governing Law

  1. 12.1  Where there’s a conflict between the terms in the Order Form and these terms and conditions, the terms in the Order Form shall apply.
  2. 12.2  This Agreement contains the final and entire agreement and understanding between the parties and is the complete and exclusive statement of its terms.
  3. 12.3  The Interpretation Act 1978 states that the term “written” refers to any representation of words in a visible form. Email and other electronic representations are included.
  4. 12.4  This Agreement is subject to the laws of England and the Courts of England shall have exclusive jurisdiction.

Data Processing Schedule

PURPOSE OF THE PROCESSING

To provide the Service, it’s necessary that we process certain data on your behalf.

We will process Personal Data only for the purpose of delivering the Service to you.

SUBJECT MATTER AND TYPE OF PERSONAL DATA AND NATURE OF PROCESSING

The data Studybugs processes on your behalf depends on which products you’re using.

Studybugs Core Platform

If you choose to use the Studybugs core platform for parent communication, we process on your behalf the names and contact details provided by parents using Studybugs who register children at your school, together with the names of the children. We also process messages between parents and the school, including for each message the time it was sent, who sent it, the recipients, the content of the message including any file attachments, and delivery and read receipts. For absence messages, we also process the day the child was or will be absent, and the reasons given for their absence including (for illness absences) any symptom and illness information.

If you choose to have Studybugs integrated with your school’s management information system (MIS), to enable us to synchronise records and present school-wide information to staff (including historical information), we process names of past, current and future pupils, genders, dates of birth, year groups, classes, profile pictures, student IDs, admission numbers, postal addresses and parent contact details. You can match these records with parents using Studybugs, in which case we process details of the match including who made the match and when.

Studybugs Attendance and Studybugs Registers

If you have our Attendance or Registers add-ons, in addition to the data processed under “Studybugs Core Platform” we also process past and current attendance information including days reported absent and the reasons for absence, pupil premium eligibility, free school meals eligibility, ethnic origin, suspensions and exclusions, SEND status, EHCP status and other related data fields either extracted from your systems or entered directly by your staff into Studybugs.

Studybugs Actions

If you have our Actions add-on, in addition to the data processed under “Studybugs Core Platform” we also process actions you enter or provide to us including the description, notes, category, pupils, staff members, when the action was created, completed and is due, which organisations the action is shared with, a history of changes, and other related data fields.

Studybugs Parent Time

If you have our Parent Time add-on, in addition to the data processed under “Studybugs Core Platform” we also process Parent Time audio and video streams, and data related to Parent Time appointments, including timings, topics, attendees, notes and call quality information.

Sharing Attendance Data With Your LA or Academy Trust

If you choose, Studybugs can process and share on your behalf the data as listed under “Studybugs Core Platform” and “Studybugs Attendance and Studybugs Registers” with the LAs you ask us to or your academy trust. This data can also include the names of staff at your school who’ve specified your data sharing preferences. Your academy trust or LAs may also share data with you via Studybugs – such as which pupils are assigned CIN, CP or CLA status – in which case we will process this data for you too.

Protecting Child Victims of Domestic Abuse

If you choose, Studybugs can process and share on your behalf data synchronised from your school’s MIS with your LA to ensure the safeguarding of children who are victims of domestic abuse. The data synchronised and shared with your LA for this purpose includes names of past, current and future pupils, dates of birth, student IDs and postal addresses.

We also process on your behalf a record of domestic abuse notifications you’ve received from police forces about pupils currently or previously attending your school. This can include the times of the notifications, the notifying police forces, the pupils involved and the notification contents.

All Products

School staff can be added to the school’s Studybugs account, in which case we keep track of who they are and what their roles are.

We also monitor usage data within Studybugs to learn how you are using the Service so we can make improvements to it, to identify and diagnose potential problems, and to help us provide support.

CATEGORIES OF DATA SUBJECT

The categories of data subject are:

  1. Pupils at your school.
  2. Parents and other contacts of pupils at your school (where applicable).
  3. Staff at your school.

DURATION OF THE PROCESSING

We will process personal data for you while this Agreement is in place.

We will delete or return all Personal Data to you on termination of this Agreement.

SUB-PROCESSORS

Our service is hosted by Amazon Web Services (AWS) in the EU who is our sub-processor.

YOUR OBLIGATIONS AND RIGHTS

Your obligations and rights are set out in the Agreement.

DATA DELETION PROCESS

Should you choose to terminate this Agreement, we recommend that you first export your data for your own records. We will after 30 days then begin the process of deleting your account and data from our systems, which can take up to a further 30 days.

DATA PROTECTION OFFICER

We employ a Data Protection Officer to oversee data protection matters. You can contact our data protection officer by email at dataprotection@studybugs.com.